Privacy Policy

This privacy policy explains how aurora-loft collects and processes personal data when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit a service request
• Email address for communication purposes
• Information about your property and current fuel usage when relevant to your enquiry
• Any additional details you choose to share through our contact forms

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on each page. This information helps us improve our website and understand how visitors interact with our content.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request
• To send you relevant information about our services when you have consented
• To improve our website and service offerings
• To comply with legal obligations
• To protect our legitimate business interests

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, where you have provided it
• Performance of a contract or steps taken at your request prior to entering a contract
• Compliance with legal obligations
• Our legitimate interests, where these do not override your rights

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Service enquiry data is typically retained for three years following our last interaction, unless you request earlier deletion.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Sharing

We do not sell your personal information to third parties. We may share your data with service providers who assist in operating our website and delivering our services, but only where necessary and under appropriate confidentiality agreements.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]
Address: 47 Meridian Business Park, Leicester, LE19 1WZ, United Kingdom

Last updated: January 2024